Research aims to fill critical gaps in telehealth design
A telehealth visit may look simple — a few clicks, a camera and a conversation — but Iowa State University researcher Farzane Omidi knows the reality is far more complex. In virtual care, a dim lamp, a lagging microphone or an open door can quietly erode trust, empathy and even diagnostic accuracy.
When the pandemic limited in-person accessibility to medical care, health care systems around the world turned to telehealth. Even after the height of the pandemic, the shift has endured. While telehealth has expanded access and convenience, researchers are still working to understand what makes virtual care effective.
